genopty

Refund and Cancellation Policy

Last updated: DD Month 2026 · Effective: DD Month 2026

This policy applies to all paid Genopty subscriptions sold by Slowgrain Labs Private Limited. It forms part of our Terms of Service.

1. Try it before you pay

The Free Audit costs nothing and requires no account or card. We strongly encourage you to run it before subscribing, so you can see the kind of output Genopty produces for your brand.

2. Billing

• Subscriptions are billed in advance — monthly or annually, as you choose at checkout.
• Payments are collected by Razorpay. Your subscription renews automatically at the end of each period until you cancel.
• Prices are in Indian Rupees. GST is charged where applicable.

3. Cancellation

• You may cancel at any time from your account settings, or by writing to billing@genopty.com.
• Cancellation stops future renewals. It does not refund the period you have already paid for — you keep full access until the end of that period.
• To avoid being charged for the next period, cancel at least 24 hours before your renewal date.
• No cancellation fee applies.

4. Refunds

a. New subscriptions — N-day money-back

If you are not satisfied with your first paid subscription, write to billing@genopty.com within N days of your first payment and we will refund it in full. This applies once per customer, to the first paid period only.

b. Renewals

Renewal payments are generally not refundable, because scans consume paid capacity at third-party AI providers as soon as they run. If a renewal charged you unexpectedly and you had not used the service in that period, write to us within N days — we will look at it and, at our discretion, refund or credit you.

c. Annual plans

Annual plans may be cancelled at any time, but are refundable only under section 4(a) or 4(d). After that window, cancellation stops the next annual renewal and access continues to the end of the paid year.

d. Service failure

If Genopty is materially unavailable or unable to deliver scans for a sustained period due to a fault on our side, tell us and we will issue a pro-rata credit or refund for the affected period. This does not cover:

• Variation in AI engine answers or in your Visibility Score — engines are non-deterministic and outside our control;
• An individual third-party engine being unavailable, rate-limited or withdrawn by its provider, provided the service as a whole continued to operate;
• Scheduled maintenance notified in advance;
• Dissatisfaction with what the engines say about your brand, or with the results of acting on our recommendations.

e. Duplicate or incorrect charges

Billed twice, or charged the wrong amount? Write to billing@genopty.com with the payment reference. Genuine duplicate and incorrect charges are refunded in full, without a time limit.

5. When we will not refund

• Accounts terminated by us for breach of the Terms of Service;
• Periods where you simply did not log in, outside the windows above;
• Requests made after the applicable window has closed;
• Enterprise agreements with their own written refund terms — those terms govern.

6. How to request a refund

Email billing@genopty.com from the address on your account, with:

1. Your account email and organisation name;
2. The payment reference or invoice number;
3. The reason for the request.

7. How long it takes

• We acknowledge every request within 2 business days and decide within 7 business days.
• Approved refunds are issued to the original payment method through Razorpay.
• Funds typically reach you in 5 to 10 business days after we issue the refund, depending on your bank or card issuer. We cannot refund to a different payment method.

8. Contact

Slowgrain Labs Private Limited
registered office address
Billing: billing@genopty.com